Heritage Senior Services Inc.

About Heritage Senior Services Inc.

How do I know if home care is right for me? What is non-medical care? I provide the care for my loved one, but I am feeling tired and overwhelmed. Can you help me? Do you provide care outside of the home? How do I arrange for service? What can I expect during my in-home assessment? What hours are available? How soon can I start receiving services? Will I always have the same caregiver? What happens if the caregiver that helps me is sick or goes on vacation? What if I do not like the caregiver that is assigned? How does billing work? Does insurance cover the cost of non-medical home care? Why should I choose a home care company rather than employing a private caregiver? What kind of professional management do you provide for the caregivers that you employ? How do I know if home care is right for me? Home care is appropriate whenever a person prefers to stay at home but needs ongoing care that cannot easily or effectively be provided solely by family and friends. Because “home is where the heart is,” more and more older people are electing to live independently with the help of home care services. What is non-medical care? Our caregivers can provide household help, companionship, transportation, medication reminders, meal preparation and personal care. We cannot provide medical treatment or services, but we can provide referrals. I provide the care for my loved one, but I am feeling tired and overwhelmed. Can you help me? Help at Home provides respite care for family caregivers. We understand that caregiving can be wearing, and you deserve a break. While you are away, you can trust that we will provide the same level of attentive care that you provide to your loved one. Respite care will give you the time you need to relax so that you can return refreshed. Many people also use respite services to fulfill your work commitments, spend time with other family members, and take care of other responsibilities. Do you provide care outside of the home? Yes. We provide companionship and care for people who live in assisted living and nursing facilities because they may require extra attention or have constant personal care needs. How do I arrange for service? You can call our office toll free at 1-877-404-6636 or you can fill out our service inquire form by clicking here. A care specialist will contact you to answer your questions and schedule an in-home assessment. What can I expect during my in-home assessment? The in-home assessment is a service we offer free of charge. We start the assessment by conducting an in-depth interview to get to know you. Our goal is to become familiar with your lifestyle, medical conditions and the kind of assistance you need and determine the scope of care. During the meeting, we fully explain the services available, capture information to help us create an individualized care plan, and answer any additional questions you have. We will also discuss: matching the appropriate caregiver, a tentative schedule, health and medication issues, emergency response, nutritional needs, home cleaning requests, transportation needs, and costs of services What hours are available? Our caregivers are available for as little as two hours per week up to 24 hours a day, seven days a week, 365 days a year. You can choose which days and hours you would like to receive service. If your care needs change, we will adjust your schedule to match your needs. How soon can I start receiving services? After your in-home assessment, we can usually match you with a caregiver within 1-3 days. Will I always have the same caregiver? We take pride in matching you with a caregiver that is a good fit for your personality and home. We understand that most of our clients appreciate having the stability of the same caregiver day after day, and we strive to meet that expectation. If you need live-in care or multiple days of service each week, we will assign two or more caregivers to ensure that your needs are consistently met. What happens if the caregiver that helps me is sick or goes on vacation? Help at Home has a large staff of caregivers so we can promptly and efficiently send another qualified caregiver to substitute in these circumstances. If desired, family members will be notified of any changes in staffing or scheduling. What if I do not like the caregiver that is assigned? We will change caregivers, without hesitation, until you are completely satisfied. How does billing work? We send out an itemized bill every two weeks for actual time worked. To begin services, we collect a service deposit. The service deposit equals the amount of two weeks of service and is fully refunded when we are no longer providing care. If there is an outstanding balance at the end of service, we deduct it from the deposit. Does insurance cover the cost of non-medical home care? Some long-term care insurance policies cover our services. We can assist you in finding out if your policy covers our services. Why should I choose a home care company rather than employing a private caregiver? Help at Home is a third-party employer that will provide safe, well supervised, and well trained caregivers to work in your home. We closely monitor our caregivers to be sure that they are performing their work well, show up and leave on time, and maintain high ethical standards while working. As their employer, we assume all employment liability and compliance with all employment law. We stand by our commitment by maintaining liability insurance, workers’ compensation insurance, unemployment insurance, employee fidelity bonds, and of course we pay all payroll taxes. What kind of professional management do you provide for the caregivers that you employ? Our caregiver management includes on-going supervision phone calls and on-the-job instruction, performance evaluations to address opportunities for improvement, drop-in visits, review of daily documentation notes, on-going training, and recognition and incentives for work well done.